Return Conditions

Change of Mind Period
The Change of Mind period begins from the date of delivery. If proof of delivery is unavailable, the delivery will be assumed to have occurred three weeks from the dispatch date.

Return Shipping Costs
Returns for change of mind incur a shipping fee. Once you complete the returns form, our staff will provide a return shipping cost quote. The original delivery charge will also be deducted from your refund.
Please note that for orders placed during Free Shipping promotions, both the initial and return shipping costs will be deducted from your final refund.

Exclusions
The following items are excluded from Change of Mind returns:

Items marked as "Clearance" or discounted by over 40% off RRP.

Return Packaging
To ensure a successful Change of Mind return, products must be returned in their original packaging. We recommend carefully opening items and retaining packaging until you are certain that you won’t return them.
Any items returned in damaged or non-original packaging will incur a 25% restocking fee.
It is your responsibility to ensure that the items are returned in the same condition as received. Atrium Stone is not liable for any damage incurred during the return process, whether by you or the courier.

If you have opted for VIP delivery service, you may request that the delivery partner leave the packaging at your home to facilitate repackaging.

If you do not have the original packaging and cannot provide the product in its original condition, we may charge a restocking fee or be unable to accept the return.

Returns to Our Warehouse
Returns must be made to our warehouse.
Before returning items, you must complete the return form and receive approval from our support team.
Returns made without prior approval will be denied or incur a restocking fee.

Cancelling or Changing Your Order
If you wish to cancel or modify your order before dispatch, please contact our team via the provided link.
Please note that once an item has been dispatched, it will fall under our Change of Mind return policy, including applicable delivery costs.

How to Initiate a Return

To begin a return, simply complete the return form within 7 days of receiving your order.

Once we’ve received your return request, we will send you a return label. Repackage your item in its original box, and our delivery partner will contact you to arrange pickup.

After we receive your returned item at our warehouse, we will inspect both the product and its packaging to ensure they are in good condition. Once approved, your refund will be processed within 3-5 business days.