Privacy Policy

Atrium Stone ABN: [12 280 453 096] (“we,” “us,” or “our”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, share, and disclose your personal information when you interact with our website, products, or services. We are committed to maintaining the confidentiality and security of your personal details, and we ensure that your privacy is respected and protected at all times.

We are committed to protecting your privacy and upholding your rights under the Australian Privacy Principles (“APPs”) outlined in the Privacy Act 1988 (Cth) (“Privacy Act”). We take all reasonable steps to comply with the APPs and address any inquiries or complaints regarding their application.

By using our website, products, or services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

Personal Information

Personal information refers to details about an individual whose identity is either apparent or reasonably ascertainable. The types of personal information we may collect include:

  • Name, address, email, and phone number(s)

  • Date of birth

  • Payment details (e.g., credit card information)

  • Device and connection information (e.g., IP address, device type, geo-location data)

  • Information about products or services you’ve purchased or inquired about

  • Details you provide via forms, surveys, or feedback submissions

  • Any other information necessary to facilitate your interactions with us.

Collection

We collect personal information lawfully and fairly, directly from you whenever possible. This may occur when you:

  • Interact with our website or customer service team

  • Provide feedback or participate in surveys or competitions

  • Submit an inquiry or place an order

If you use a pseudonym or do not provide identifiable information, certain services may not be accessible. We encourage you to provide accurate, up-to-date details to ensure a seamless experience.

Use of Personal Information

We do not sell or rent your personal information to third parties. However, in order to operate and improve our business, we may need to share your information with third-party service providers who assist us with tasks such as delivering products, processing payments, or providing customer support. These third parties are bound by confidentiality agreements and are required to protect your personal data.

Additionally, your personal information may be shared with professional advisors such as lawyers, auditors, and insurers when necessary. We may also disclose your personal information when required to do so by law or in response to a legitimate legal request, such as a subpoena or court order.

We ensure that any third parties we share your information with adhere to strict privacy standards and only use your information for the purposes for which it was collected.

We use your personal information to:

  • Provide you with our products and services

  • Enhance and optimise our website, business operations, and customer experience

  • Process orders and manage billing

  • Communicate with you about promotions, updates, and events

  • Verify your identity and comply with legal obligations

Marketing & Communication

With your consent, we may send you marketing communications about products, services, promotions, or events that we believe may be of interest to you. These communications may be sent by email, SMS, or other digital channels. If you no longer wish to receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions provided in each communication or by contacting us directly.

We are committed to ensuring that any marketing messages we send are relevant to your preferences and interests. If you opt out, we will stop sending you promotional content, but you may still receive transactional emails related to your orders or services you have requested.

Cross-Border Disclosure

We take the security of your personal information very seriously and implement a range of technical, physical, and administrative measures to protect it from misuse, interference, and unauthorized access. These measures include encryption, secure data storage, and password protection. However, while we strive to ensure your data remains secure, we cannot guarantee the absolute security of any information transmitted over the internet. Any information you share with us is done at your own risk.

Your personal information may be transferred to third-party service providers located outside of Australia (e.g., in the United States or other countries). In such cases, we ensure that these recipients take appropriate steps to protect your information and handle it in a manner that complies with Australian privacy laws.

Cookies & Website Use

We use cookies and similar tracking technologies to improve your browsing experience and to gather information about how visitors use our website. Cookies are small files stored on your device that help us remember your preferences and make your interaction with our website more seamless. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect some features of the website and impact your user experience.

We may also use cookies for analytical purposes, such as tracking website traffic, user behaviour, and conversions, which helps us enhance the functionality and performance of our website.

Accessing or Correcting Your Information

You have the right to access the personal information we hold about you. If you believe that any of the information we hold is inaccurate, incomplete, or out of date, you can request that we correct it. If we decline to provide access to your information, we will provide a written explanation of the reasons for the refusal.

If we no longer need your personal information for the purposes for which it was collected, or if required by law, we will securely dispose of or de-identify your information.

Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal information, please feel free to contact us. We are happy to assist you and address any privacy-related inquiries or complaints.

You can reach us at sales@atriumstone.com.au.

We aim to respond to all inquiries promptly and resolve any concerns in a timely manner.


Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates to the policy will be posted on our website, and the new version will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.